FAQ

 

1. How long can I get the dress?

 It depends on the complexity of the design and the time for communication between you and us; the timeframe will vary from 4 to 8 weeks. Therefore, we highly recommend you start to customize your dress at least one month upfront.

 

2. Do I need to pay before seeing the final dress?

 Yes. We will start tailoring your gown after receiving the payment; please kindly notice that the dresses are made to order. However, you could always use our sketching service to preview your design.

 

3. Is the final dress will be 100% the same as the picture I provide?

 We may not be the original tailor of your referred apparel. We might make it precisely the same as the original design, but we will confirm all the details(such as the color, fabric, size, etc.) with you before tailoring.

 

4. Could I return it if I am not satisfied with the customization?

 Yes, you could cancel your customization at any time before shipping. A 100% refund might not be available since the dress is made explicitly by following your design idea and size. Please refer to our return policy.

 

More FAQs, please contact us.