Return Policy
Customer satisfaction is essential to us. If there are any problems with our items, please do contact us first. We are always at your service.
To avoid problems, please double check your order details (size, color, style) carefully before you place the order, as our goods are processed according to the requirements in your order. All placed orders are subjected to our return policy.
Returns Defective, Damaged Or Mis-Shipped Items
For defective, damaged, or mis-shipped items (the item shipped was not the item ordered), the issue must be reported within three days upon receiving the shipment. Please provide credible pictures or videos to show the defect, damage, or proof of mis-shipment during your return request. Once this has been verified, you can return the items with our authorization. Return shipping fees will be prepaid on your part and reimbursed by us during refund upon presentation of the shipping receipt. (Note: Refunds for the return shipping fees are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
You will receive a replacement or a full refund for defective, damaged, or mis-shipped items. For all other returns, shipping and handling fees will not be refunded.
Un-satisfied Items
Un-satisfied Item (the items without any quality issue) can be returned to us after receiving our authorization for store credit. A 35% restocking fee will be charged in addition to all freight charges.
Items That Cannot Be Returned
For customized items are made just for you based on your measurements, choice of fabrics, and customizations. The order can’t be canceled for free in production, returned, or exchanged. The design service fee, sketches, test-buy items, fabrics, accessories, clearance items, labels, photo shooting service(once provided), and shipping costs are not eligible for a refund and exchange.
Procedures of Return and Refund
Important Note:
For your protection, please send your returns via a shipping service that can be tracked, such as Registered USPS, FedEx, UPS, DHL, or other trackable posts. Please be sure to keep the shipping receipt, as well as the tracking information associated with the item(s) returned. We cannot guarantee refunds for returns sent via a non-trackable method. We offer a maximum 30USD shipping cost for each defective, damaged, or mis-shipped item.
Changes and Cancellations
In the event that you would like to cancel or make changes to your order, please kindly refer to our changes and cancellations policy below for details. Corresponding fees might be charged based on the changes you request.
Thank you for your interest in Alex & Kate Bridal. We are flattered that you are considering us for supporting your business! If you have any further questions, please feel free to contact us. We are glad to help!
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